Telephone Sales Skills – 1 day

Course Objectives

Participants will learn the strategies, tactics, techniques, speech habits and all the necessary skills to equip them to become accomplished performers at the telephone, resulting in a significant increase in winning business.

Indicative Course Content

  • Goal setting
  • Mind set
  • Speech intelligence
  • Powerful scripts
  • Avoid being a robot
  • Overcoming put-offs
  • Getting past the gatekeeper
  • Qualification for a decision
  • Instant rapport
  • Creating trust
  • Positive words and phrases
  • Negative words and phrases
  • Questions to elicit needs
  • Listening skills
  • Linking product to needs
  • Dominant emotions
  • Presenting value
  • Managing objections
  • Closing abilities
  • Closing the sale

Telemarketing and Telesales are expedient and powerful methods of reaching additional contacts and or selling to prospective clients. Our training equips participants with all the modern skills needed to ensure they are efficient and effective at winning far more business.

In-house courses are held at the client company’s office, regional hotels

or our London office.

Open courses are held at either our London Offices or regional hotels.

Check for dates, locations, and availability.